As the partner said the cold and customer systems work differently, now as the first measure the Tine vehicle an electro -ventilator that is that it is responsible for sending the air, whether hot or cold, the first thing is to check the fuses inside the vehicle this must be marked with: heater Ò aircon Always easy to disassemble (two or three screws and the connector and leaves), it is also easy to test it, (post and the battery in the electrvent motor terminals), if this rotates, then the problem can be the suiche that controls the electrontvent Ò the reostate that controls the speeds of said engine Ò in the worst case an interrupted cable interrupted in the electric branch. The most important thing is to make this electro -ventilator turn to turn to generate the flow of air flow