Peugeot, technological evolution
The tireless and growing demand for comfort and safety by motorists translates into the multiplication of electronic electrical functions embarked: air conditioning, radio with the inevitable compact-disc charger, airbags and, more recently, navigation, waiting Facilitate parking maneuvers.
And even better, it is totally natural for these functions to communicate between them and coordinate, for example, that the sound level of the radio is modulated based on the speed of the vehicle; That the sweeping speed of wiper are automatically depending on the outer luminosity, all refined that will be increasingly valued and sought by the clientele.
The multiplexed option
The practical translation in modern vehicles of all these functions must have a competitive cost, without damaging the repair capacity and has imposed a true technological revolution; The multiplexed. First introduced by a general manufacturer in the new Peugeot 406, this promising technique will gradually expand to the whole brand vehicles.
Of course, when a new innovation appears, all implications at the post -sales level must be analyzed. From the selection and formation of men with a foot, through the development of diagnostic methods and supplies, until the implementation of world assistance, everything has already been launched, then everything is operational in Peugeot to allow the repair of vehicles with more effective means.
The intervention method, or Telereparación
effectively, on this last point Peugeot has launched a worldwide novelty. These are diagnostic tools distributed throughout the world's world service points and that are multimedia computers capable of being controlled remotely by a unique assistance located in Erfurt (Germany)
if the diagnostic methods resort to this last sophistications, these can sometimes be presented in deficient to treat the client's vehicle that is presented to an operator at the service point. From now on, the operator can connect to the assistance can, available in ERFURT under IBM Network. From that moment on, an assistance agent can verify that the diagnostic method has been perfectly followed by the reparator and knows how to guide him in the search for the breakdown. It can also intervene on the device connected to the vehicle and carry out a true distance repair, being able to assume the entire operation about a quarter of an hour. This means that every client who finds problems in his vehicle may be informed about the breakdown in less than an hour by the manufacturer's network. This solution, unique in its kind, has been operating since the beginning of April, the date of the new 406.
The media
requested to the service points is based on the diagnostic tool \ "Diag 2,000 \" of the Actia supplier, with wide deployment in the primary network of the brand.
Reinforced at the level of its treatment power so that you can treat new diagnostic applications with, particularly a modeling logicial, completed by a modem and a communication logical, this useful is progressively displayed in all world networks that are invited to equip yourself with a simple telephone line to connect to assistance. This program will cover approximately 7,000 brand service points worldwide.
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