Hello, I think you are talking about a BMW if so, it should be taken into account that year it is because in these same cars there are several models of transitions, some are electronically managed (I think it is your case) and others not, but it is always essential that the level of the trnsmission liquid this dent of the values suggested by the manufacturer, as the measurement of the liquid electronically with a scannerde the brand.
Likewise, if you listened to a noise, it is surely late for the issue of the lubricant level and there must already be mechanical damage. Therefore you should not start the vehicle until discovering the problem. Seta can be na of the reasons there can also be other problems that would give you the same symptom without the box being broken. greetings and I hope it helps you