After a year of activity, the Volkswagen Automotive Training Center has concentrated a great school activity during 2012, with a total of 230 courses given and more than 2,230 students who have received training of maximum qualification in the areas of technical, management and systems training.
The results of this effort are the increase in customer satisfaction rates. In fact, the company's brands are in the top three positions of the customer satisfaction ranking of the Spanish market.
This avant -garde center, the sixth of which the company has distributed in the national territory, is aimed at offering the highest quality. The Volkswagen Automotive Training Center , of 1,650 square meters and two floors, has the latest generation equipment that allows training activity to be exercised in optimal conditions. It has interactive blackboards installed in all school classrooms, address alignment equipment with 3D cameras and an integral storage system of tools and equipment. In addition, the courses are taught by specialists in the different subjects accredited by the Volkswagen , and include both theory and practical with face -to -face and online modules.
The modules are divided between technical training, systems formation and IAW (specialized importer workshop) and offered on the upper floor. Three classrooms-workshops are located on the lower floor, one of them with sufficient tonnage elevators to provide commercial vehicles. At the same level you can also find a classroom reserved for after -sales service advisors in which active/direct reception and the specialized importer of the importer (IAW) are practiced. Each classroom-workshop has three jobs, two of them with elevator, a comprehensive escape gases aspiration system and the best conditions for an average of 12 technicians to work simultaneously on three vehicles.
This center housed the " Volkswagen International Service Training Conference", where those responsible for Volkswagen's worldwide were present. Volkswagen Ag Training strategy was presented for the next few years, and different workshops were held in which the best practices that are carried out in the different importers could be shared.
